If the issue persists, then update the USB Controller and WD My Passport Ultra Device drivers. I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. So it seems that there is an issue between certain WD external drives and Windows 10. My WD MyPassport does not properly install drivers when I plug it into my USB 2.0 port. On the new one it spins and the activation light blinks. The only way to get the device recognized is to reboot the computer with it connected, enter BIOS (and do nothing), and reboot again. I can see the drive on My computer and I can open it and see the files but There is no WD icon to click on to see drive settings. It doesn't show up in My computer, Device Manage or Disk Management. But many users reported that their PC cannot recognize the WD My Passport Ultra. I am also unable to open the WD Backup app to run scheduled backups through that; I have used this device and app on this windows 10 computer but it has been several months since I've had it plugged in to be able to backup. Step 1: In Windows 10/8.1/8/7, press Windows + R keys to bring up the Run box, type diskmgmt.msc and hit Enter. If not, contact us. In shooting another video for Call That Geek, I found that my WD Passport not recognized in the system. Check if the WD Passport drive is being detected. Hi I purchased a new computer with Windows 10. Hi Gavin. But a month a ago I changed the file format so it would open on my mac and it opened for about a week and then now it won't recognize it but I can hear it spinning and vibrating and it lights up. Click the "Security" tab. Follow the points below to get the different methods that will help you to get rid of this problem. Follow the article to fix this. Connect WD drive to your PC, right-click on the WD My Passport external hard drive and select "Properties". Method 4: Update Drivers. My windows 10 computer is recognizing this device for saving/opening files but will not recognize it as a device for backup. Tried USB 3.0 port but that didn't work. To obtain permission in order to remove access denied on My Passport, follow the guide carefully: Step 1. After updating the drivers, check if the WD Passport not recognized Windows 10 issue is resolved. My Passport Ultra works fine on old computer with Windows 7. I have updated drives on computer and all connection seem fine. ! I'm not sure why they released S mode on store PC's for consumers. The drive works fine on my other computer. Step 2. WD my passport problems – Most problems are related to the drive not being detected in Windows and not showing in File Explorer. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. Otherwise, you need to convert the RAW external hard drive to NTFS or FAT32 so that Windows can read your WD My Passport normally. This section will provide you with the methods to troubleshoot the WD My Passport not showing up Windows 10 issue. Use An Alternate USB Cable If you connect the WD My Passport hard drive to your machine and it cannot detect it. Follow the article to fix this. I don't know what reasons have made the drive not responding, and neither I know any solutions. I've changed the USB port but it still not working. I've saved quite a lot of important files inside the drive. WD passport not recognized – This issue is another way of saying that the connected drive is not detected so the same solutions apply here as well. Not to worry. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you. 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