How Uber's new safety features aim to stop murders, kidnappings and other crimes. ¹Certain requirements and features vary by region and may be unavailable. In collaboration with advocacy groups like NO MORE, we support awareness and prevention campaigns to help end sexual assault and harassment. We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food. But some drivers said Uber’s efforts to address safety concerns felt one-sided. If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. What if a rider gives a low rating for something that’s out of my control? Urban travelers may soon be saying hi to a high-flying Hyundai air taxi after a deal between the car-maker and ride-sharing company Uber. Your rating details can all be found in your driver profile, which you can locate by tapping the menu icon in the top left corner of the Driver app, then tapping your picture. So you can tell your loved ones where you are. If a rider gave you a low rating because of the price, traffic, or other issues that you couldn’t help, that rating is removed from your average. Providing a thoughtful rating for your rider helps everyone get the most from the Uber platform. ²Annual driving history reruns do not apply in NYC. The Uber platform features a 2-way rating system: drivers and riders give each other ratings based on their trip experience. On every trip, you can tap a button for safety tools and get help whenever you need it. Annual screening processes are dependent on open, operational courthouses. (That's more than Southwest Airlines and JetBlue combined.) As you complete more and more rated trips, your overall rating will be more stable. Anyone who doesn’t follow them may lose access to our apps. Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform. Where do I find my average rating, feedback, and compliments? Independent vehicle safety authority, ANCAP, has praised the latest announcement from ride-share platform, Uber Australia, to introduce a 5 star vehicle use policy for its Australian driver partners. This is because there are fewer available trips making up your average. End the ride if you’re not comfortable, as long as you’re in a safe place to exit and find another ride. All rides on the Uber platform are tracked by GPS. Safety features are designed into the app. You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover. Ratings are anonymous. The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Open the app and touch the menu. Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip. All rides on the Uber platform are tracked by GPS. Your phone number is private–and it should stay that way. A member of our Safety Team will reach out for support shortly after the trip. Independent vehicle safety authority, ANCAP, has praised the move by ride-share platform Uber for its introduction of a 5 star vehicle use policy for its Australian driver partners. We use technology to keep your number private, so drivers will not see your phone number when you call through the app. ‎Read reviews, compare customer ratings, see screenshots and learn more about Uber. If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit. At least, that’s the message Uber, a smartphone app that connects riders with drivers, is emphasising this week following a slew of concerning media reports about the service’s safety standards. And in a growing number of US cities, this information is automatically provided to the dispatcher. 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